Privacy

Who is responsible

Business Intelligence.lu S.à r.l.-S, 9, rue du Laboratoire, L-1911 Luxembourg, is responsible for this processing.

Privacy contact: niels@businessintelligence.lu

Enquiries and website visits

When you email us, we use your contact details and the information you provide to respond and discuss the work you need. Depending on your enquiry, this is necessary to take steps towards a contract with you or serves our legitimate interest in responding to business enquiries. Providing information is voluntary, but we need enough detail to reply.

When you book a call through our booking page, Microsoft Bookings asks for your name and email address and, if you wish, a note on what you would like to discuss, and sends a one-time code to your email address to confirm the booking. We use these details to hold the appointment and prepare the conversation, on the same bases as an email enquiry. The confirmation and reminder emails are part of that service.

To deliver the pages, our hosting provider processes the technical data your browser sends, such as your IP address, for the duration of the request only. It keeps no access logs, and we keep no record of your visit.

We keep enquiry and booking correspondence for the duration of the exchange and for up to two years after our last contact. If you become a client, the records of the engagement are kept for its duration and for the legal retention periods that apply.

Service providers

Our email and booking run on Microsoft 365. Microsoft processes this data on our behalf under its data protection terms and stores and processes it within the European Union under its EU Data Boundary commitment; the limited exceptions are covered by the European Commission's standard contractual clauses, which Microsoft publishes. Our hosting provider processes technical data only to deliver the pages, as described above.

Cookies and similar technologies

This website does not use cookies or similar tracking technologies.

Your rights and questions

You may request access to, correction or deletion of your personal data, restriction of processing or, where applicable, data portability. You may also object to processing based on legitimate interests. Contact niels@businessintelligence.lu to exercise these rights.

You may lodge a complaint with Luxembourg's National Commission for Data Protection (CNPD) or your competent data protection authority.

Last updated: 9 November 2026